Privacy policy

Last updated: September 5, 2026

Orbela Tails operates this store and website, including the related information, content, features, tools, products and services offered through orbelatails.com (the "Services").

Orbela Tails is operated by Zvonimir Papic, sole trader, and is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, create an account, communicate with us or otherwise use our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number and email address.

  • Payment and financial information, including payment details and transaction information. Payment information may be processed by Shopify and our payment service providers.

  • Account information, including your account details, preferences and settings.

  • Order and transaction information, including products viewed, added to your cart, purchased, returned, refunded or cancelled.

  • Communications, including information you provide when contacting us regarding an order, return, refund or customer support request.

  • Device information, including your device type, browser, IP address and other technical identifiers.

  • Usage information, including information about how you interact with and navigate our website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or otherwise provide information to us.

  • Automatically when you use our website, including through cookies and similar technologies.

  • From Shopify and other service providers that help us operate our store.

  • From advertising, analytics and other business partners where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and fulfil our Services

We use personal information to:

  • Process and fulfil orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Provide order notifications.

  • Process returns, refunds and cancellations.

  • Manage customer accounts.

  • Provide customer support.

  • Maintain records relating to purchases and transactions.

Improve our Services

We may use information about how customers interact with our website to understand how our Services are used and to improve our website, products and customer experience.

Marketing and advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional communications.

  • Display relevant advertising.

  • Measure the effectiveness of advertising campaigns.

  • Personalize certain marketing experiences.

Where consent is required by law, we will obtain your consent before sending marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those emails.

Security and fraud prevention

We may use personal information to:

  • Protect customer accounts.

  • Detect or investigate fraudulent or suspicious transactions.

  • Prevent misuse of our Services.

  • Protect our website, customers and business.

Legal obligations

We may process personal information where necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal requests.

  • Maintain required financial and transaction records.

  • Establish, exercise or defend legal claims.

How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify, which hosts and supports our online store.

  • Payment processors.

  • Shipping and fulfilment providers.

  • Customer service providers.

  • Website hosting and technology providers.

  • Analytics providers.

  • Advertising and marketing service providers.

  • Professional advisers where necessary.

  • Government authorities or law enforcement where required by law.

We may also disclose information in connection with a business transaction, such as a sale, merger, restructuring or transfer of our business.

We do not disclose personal information for purposes unrelated to operating our Services except where you have consented or where permitted or required by law.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information relating to your access to and use of our store in order to provide its services to us and support the operation of our website.

Information you provide when using our store may therefore be transmitted to and processed by Shopify and other service providers involved in providing our Services.

Shopify may process information in countries outside your country of residence in accordance with its own legal obligations and privacy practices.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Operate essential website functions.

  • Remember customer preferences.

  • Maintain shopping-cart functionality.

  • Understand website usage.

  • Improve website performance.

  • Support analytics, marketing and advertising where permitted by law.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

You may be able to manage cookie preferences through the options provided on our website or through your browser settings.

Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of websites that we do not operate.

If you visit a third-party website, we recommend reviewing that website's privacy policy before providing personal information.

Children's Privacy

Our Services are not intended for children below the age at which they can legally enter into online transactions in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

Security

We take reasonable administrative, technical and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders and providing customer service.

  • Maintaining customer accounts.

  • Processing returns and refunds.

  • Meeting legal, tax and accounting requirements.

  • Preventing fraud.

  • Resolving disputes.

  • Enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of certain processing.

  • Object to certain processing.

  • Receive certain personal information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to or opt out of certain direct marketing activities.

These rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy right, contact us at hello@orbelatails.com

We may need to verify your identity before processing a request.

We will not discriminate against you for exercising your applicable privacy rights.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws.

Where required, we process personal information on an appropriate legal basis, including:

  • Performance of a contract with you.

  • Compliance with a legal obligation.

  • Our legitimate business interests where those interests do not override your rights.

  • Your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that lawfully occurred before the withdrawal.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside your country of residence.

Where personal information is transferred outside the European Economic Area or United Kingdom, appropriate safeguards will be used where required by applicable law.

These safeguards may include approved contractual protections or transfers to countries recognized as providing an adequate level of data protection.

Complaints

If you have a concern about how we process your personal information, please contact us first at:

hello@orbelatails.com

We will review your concern and respond as appropriate.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date at the top of this page.

Contact

For questions about this Privacy Policy, our privacy practices or your personal information, contact:

Orbela Tails
Owner and data controller: Zvonimir Papic
Business type: Sole trader
Business address: 48 Clonuske Drive, Balbriggan, County Dublin, K32 T627, Ireland
Email: hello@orbelatails.com
Website: orbelatails.com